Privacy Policy – MobileOcean | Design, Build & Grow!

UPDATED: 08/05/2024

Company Name: MobileOcean Bilişim Yazılım Limited Şirketi
Company Address: Baruthane Mahallesi 791.Sokak Hisar Apt. No:2/1 İlkadım/Samsun
Contact Info: mobileoceancompany@gmail.com

1. Introduction
MobileOcean, operating under the brand name 2nd Line+, is committed to safeguarding your privacy. This Privacy Policy outlines our commitment to respecting and protecting your personal information in compliance with applicable privacy laws and regulations. By accessing and using our services, you agree to the terms outlined in this Privacy Policy.

1.1 Compliance with Twilio’s Policies and Guidelines

At 2nd Line+, we value data privacy and security to comply with Twilio’s policies and guidelines. This Privacy Policy explains how we collect, use, and safeguard user data when utilizing Twilio’s services.

Data Sharing
We may share user data under the following circumstances, adhering to Twilio’s data sharing policies:

With Twilio as our service provider for delivering communication services.
With third-party vendors or partners involved in supporting Twilio-integrated functionalities.
In response to legal obligations or requests, complying with Twilio’s legal and regulatory requirements.

User Rights
Users have the right to:

Access: Request access to their personal data processed through Twilio’s services.
Correction: Update or rectify inaccuracies in their data.
Deletion: Request deletion of their data, subject to Twilio’s data retention policies.

Forbidden Message Categories and Codes Guidelines
We strictly adhere to Twilio’s guidelines on forbidden message categories and codes to prevent filtering or blocking of messages. Please refer to Twilio’s documentation for comprehensive details on the forbidden message categories and coding guidelines to ensure compliance.

2. Consent
By accessing, registering, or using the 2nd Line+ app, you explicitly consent to the collection, use, and processing of your personal data in accordance with this Privacy Policy. If you do not agree with the terms outlined herein, please refrain from using our services.
You have the right to withdraw your consent at any time, except where such withdrawal would hinder the fulfillment of a legal obligation. Your withdrawal may impact our ability to provide certain services.

2.1 Restrictions and Limitations
2.1.1 Misuse of Services:
You agree not to misuse the Services provided by 2nd Line+. This includes but is not limited to:
(a) Copying, reverse engineering, disassembling, attempting to derive the source code of, modifying, or creating derivative works of the Licensed Application, Website, or Services, or any part thereof.
(b) Interfering with or disrupting any user, host, or network forming any part of the Services.
(c) Accessing or searching the Services by any means other than the supported interfaces made available to you.
(d) Exploiting the Services in any unauthorized way, such as trespassing or burdening network capacity.
(e) Engaging in unusually high usage of the Services from individual accounts or employing any automated programs such as bots or clones (non person-to-person communications) that may impair our ability to provide the Services.
(f) Performing unusual calling patterns inconsistent with normal, individual use, including regular calls of short duration or calls to multiple numbers in a short period of time.
(g) Using the Services for call-in lines, call centers, conference calling, trunking (to a PBX or otherwise), “spamming”, sending junk or bulk messages, or any other high volume multi-person calling or messaging purposes on Unlimited Subscription plans.

2.1.2 Prohibited Activities:
You shall not engage in any activities that are prohibited by law or that violate the rights of others. This includes but is not limited to:
(a) Using the Services for pornographic, indecent, obscene, defamatory, or other unlawful purposes.
(b) Engaging in Internet activities that would violate the privacy rights of others, including copying, storing, accessing, or using personally identifiable information about another registered user in a way that is inconsistent with our Privacy Policy or these Terms.
(c) Engaging in conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which may harm the Company or users of the Services.
(d) Sending harassing and/or threatening messages to others or engaging in abusive or disruptive behavior.
(e) Discriminating against or harassing anyone on the basis of race, national origin, religion, gender, sexual orientation, disability, medical condition, marital status, age, or gender identity.

2.1.3 Monitoring and Enforcement:
The Company reserves the right to monitor access to and use of the Services for purposes such as securing and improving the Services, fraud prevention, risk assessment, investigation, customer support, and ensuring compliance with these Terms. We may refuse service, terminate accounts, remove or edit content, and revoke your license if you fail to comply with these Terms or engage in illegal or criminal behavior.

2.1.4 Emergency Calling:
Please note that the Services provided by 2nd Line+ are not intended for emergency calling, including 911 or other emergency numbers. You must use your primary number or cell phone for emergency calls. By using the Services, you acknowledge and agree that the Company is not liable for any claims, damages, or losses arising from attempts to dial 911 or make emergency calls using the Services.

IMPORTANT: Usage of Contact List Data
We understand the importance of privacy and want to be transparent about how we handle your information. With your explicit permission, our application may request access to your device’s address book and contacts, if available (collectively referred to as “Contact Data”). It is crucial to note that this Contact Data is managed exclusively locally on your device and is not collected, transmitted, or stored by our service on any external servers, databases, or third-party platforms.

If you want to send a message or make a call to another number in addition to your contacts, you need to save this number in our application. While recording this number, we keep the name, surname and number information on our own servers. However, we would like to point out that this information is completely independent of your contacts data.

We want to assure you that your Contact Data remains within the confines of your device’s memory and is only utilized for the specific features and functionalities provided by our application. Importantly, our application does not engage in any form of data harvesting, and we do not transfer, share, or sell your Contact Data to any third parties. Furthermore, in the event that you choose to uninstall our application, all associated Contact Data stored on your device will be promptly and permanently deleted, ensuring a clean and complete removal of any information related to our app.

3.Information We Process

There are several categories of information that can be processed.
Functional Information and Information that you submit
We ask for and collect the following personal information about you when you use the App. This information is necessary for the adequate performance of the contract between you and us. Without such information it is impossible to provide complete functionality of the App and perform the requested services.

Authorization and/or Account Information: email and other data (name, address) that is needed for compliance with applicable local laws. Please mind that in some countries due to specific local regulation, addresses are validated to ensure the integrity and accuracy of the data provided.
Activity Information, e.g. your contacts created through the App, call logs and recordings of calls, logs and records of text messages, origination and termination points (i.e. to/from numbers), history of incoming and outgoing calls performed and messages sent/received with the help of the App, the list of second phone numbers you ever used through the App. Upon your permission we also may have technical access to the microphone and contact list on your device.

We collect information from various sources to provide and improve our services. The information collected includes, but is not limited to:

Registration/Profile Information: Phone number, avatar name, and profile picture.
Contact Information: Email address (help.2ndlineplus@gmail.com), encrypted password, communication history, and identity verification for specific countries.
Usage Information: Interactions with the app, SMS/MMS content, call details, and greetings.
Billing Information: Payment details processed by third-party providers (e.g., Apple, Google, Stripe).
Information from Third Parties: Data shared with permission from third-party integrations (e.g., Dropbox, Slack).

4. Use of Information
We utilize the collected information for purposes including:

Identity verification and authentication.
Registration and payment processing.
Providing, optimizing, and operating our services.
Responding to customer requests and complaints.
Sending newsletters, marketing information, and email notifications.
Analyzing user behavior for research and improvement.
Investigating fraud, security breaches, and harmful activities.

5. Information Sharing
We may disclose personal information:

Within our organization.
To trusted third-party affiliates and partners.
At your request or with your consent.
As required by applicable laws and regulations.
In connection with corporate transactions or mergers.

6. Retention and Access
We retain personal information for the duration necessary to fulfill legal or business purposes. You may request access or corrections to your personal information by emailing help.2ndlineplus@gmail.com.

7. Security
We prioritize the security of your personal information and employ measures to prevent unauthorized access, use, or disclosure. While we strive for security, complete protection cannot be guaranteed due to the inherent nature of the internet.

8. Accuracy
We make efforts to ensure the accuracy of your personal information. You can update, correct, or delete your information by contacting help.2ndlineplus@gmail.com.

9. Minors’ Safety
We do not knowingly collect personal information from individuals under the age of 16. If you are a parent or guardian and discover your Minor has provided us with information, please contact us at help.2ndlineplus@gmail.com.

10. Questions and Complaints
For questions or concerns regarding our Privacy Policy, contact us at help.2ndlineplus@gmail.com.

11. Changes to the Privacy Policy
This Privacy Policy may be updated periodically. We encourage you to review this page for any changes. Your continued use of the 2nd Line+ app after modifications constitutes acceptance of the updated Privacy Policy.